Neopost USA We Value Your Mail
Home » Our Company » Customer Guarantee
1-800-NEOPOST

Our Company

Customer Guarantee

Neopost is committed to exceed customer expectations and stands behind all the mailing and shipping solutions we manufacture and distribute. Neopost strives to deliver products that provide our valued customers with dependable performance throughout the time of ownership.

EQUIPMENT RELIABILITY GUARANTEE 
For all new products covered by a Neopost Maintenance Agreement, we unconditionally guarantee that our equipment will perform to specification. Neopost Online Services provides remote diagnostics and software upgrade capabilities for your mailing system, eliminating the need for some on-site visits by service technicians.  If for any reason our products do not perform up to our published specifications and we cannot repair it, we will replace it with a comparable product. We will honor this commitment for 5 years for products with a non-disrupted maintenance contract from an authorized dealer or branch.

RATE CHANGE PROTECTION GUARANTEE
Under our Rate Change Protection Program provided with Neopost Online Services, Neopost guarantees that you will never again have to pay for an unscheduled rate change. You are allowed USPS rate changes for a fixed annual fee, excluding carrier services, which are guaranteed for up to 5 years. In addition, if the USPS mandates a Rate Change within 90 days after you place an equipment order, you will receive the rate update absolutely free.

EQUIPMENT REPLACEMENT OPTION GUARANTEE
Neopost guarantees that when leasing a new product through Neopost Leasing, special upgrade options will always be available. The flexibility offered through leasing allows you to take advantage of all the Neopost driven technological changes that take place. Additionally, this allows you to always have state-of-the-art equipment as well as products that will meet ever-changing needs.

FIXED PRICE GUARANTEE
Neopost Leasing guarantees a unique All-In-One Lease. This program offers a fixed payment term custom tailored to your needs, which can include equipment, maintenance, meter rentals, and Neopost Online Services. Therefore, your first payment through your last payment will remain exactly the same*.
*Some special leasing promotions may provide payment changes during lease term, but these are not required.

POSTAGE GUARANTEE
Neopost guarantees postage advances to all credit approved customers using a neoFunds® account. This ensures that you never run out of postage again - 24 hours a day, 7 days a week.  With a neoFunds account you have the flexiblity of having the postage you need now, without any payment delivery delays.

Neopost works hard to earn your business and promises to work even harder to keep you a satisfied customer.  As a leading global provider of mailing and shipping solutions, we listen to our customers and work hard to turn their mailing operation into a streamlined profit engine.  As a company, we continue to grow and evolve while maintaining our commitment to customer service and providing quality products and services. If you have any questions or needs, please do not hesitate to contact us at 1-800-NEOPOST. Your satisfaction is the key to our success.