At Neopost, we have progressed beyond mere equipment repair to provide a new level of nationwide customer support.
Our factory-trained technicians are devoted to delivering a positive customer experience through prompt, reliable and state-of-the-art service. Together, we are committed to helping you achieve your objectives for efficiency, dependability and performance.
THREE LEVELS OF MAINTENANCE AGREEMENTS TO MEET YOUR SERVICE NEEDS
| Service Availability |
8:00am - 5:00pm |
8:00am - 5:00pm |
Defined by Client |
| Call-back Time |
2 hours |
1 hour |
Defined by Client |
| Response Time |
8 hours |
4 hours |
Defined by Client |
| Preventative Maintenance |
No |
Yes |
Yes |
| Parts |
Yes |
Yes |
Yes |
| Loaner Equipment |
Not available |
Yes* |
Defined by Client |
| Toll-free Phone Support |
Yes |
Yes |
Yes |
| *If not repaired within 4 hours of technician's arrival on site for selected products |
Neopost provides comprehensive service offerings.Extended Service Hours
Provides access to factory-trained technicians, mornings, evenings and weekends Operator Training
Hands on training sessions at your site to maximize employee productivity Large Installation Management
Site preparation, equipment delivery, installation and training On-Site Support
Schedule a service technician who will remain onsite at your location to assist with operating and troubleshooting Preventative Maintenance
Avoid interruptions to your productivity by keeping your equipment in top operating condition |