Below is a list of questions and answers that describe the
neoReferral program.
Q: What is the neoReferral program?A: The neoReferral program is an opportunity for Neopost-brand and Hasler-brand customers to share their positive experience with other business colleagues and be rewarded for their loyalty to Neopost USA’s flagship brands. Reward choices include a $50 gift card or a $75 charity donation.
Q: How does the program work?A: It’s simple. Customers submit sales referrals to Neopost USA. After a referral turns into a sale, the referring-customer will receive a reward. The new customer will receive a welcome gift of $50 worth of supplies.
Q: What is the goal of the program? A: There are two:
- Neopost USA wants to thank and reward customers who spread the word about our innovative mail solutions and services.
- Neopost USA wants to honor its new customers with a useful welcome gift.
Q: What are the target business segments?A: We are targeting all types of small businesses including retail stores, dry cleaners, real estate offices, medical and dental practices, insurance agencies, accounting offices and law firms. Of course, we will be happy to accept referrals to large businesses, manufacturers and corporations too.
Q: How does Neopost USA define a “referral”?A: A referral is a potential new customer who is not currently being served by Neopost USA’s Sales organization or listed on an active sales forecast report. The referral contact name MUST be a decision maker responsible for mailing system purchases. Neither orders for competitor’s supplies and services nor upgrades of existing Neopost-brand or Hasler-brand equipment qualify as referrals in this program.
Q: How can I gauge and verify a potential referral’s interest? A: Let your referrals know that Neopost USA:
- Provides cost-effective, efficient and innovative mailing solutions designed to help their businesses grow.
- Was founded in the 1920s and now has more than 800,000 customers worldwide.
- Supplies first-class customer service and no-hassle support.
- Enjoys an extraordinary level of customer loyalty. In a recent survey, 94 percent of our customers said that they would definitely recommend Neopost USA to others.
- Tell your referrals that mailing systems provide numerous benefits:
- Savings - Save more than 40 percent in total costs compared with our chief competitor’s pricing and fees for comparable equipment.
- Convenience - Eliminate trips to the post office and guesswork calculating postage.
- Enhance your image – A mail meter gives your correspondence a professional appearance.
- Positive first impressions – The capability to print messages and customizable slogans makes your correspondence unique.
- Importance and prestige – Recipients open metered mail; they do not mistake it as advertising.
Q: How do I submit a referral?A: You can submit leads in several ways:
- Complete the Web-based neoReferral form on the neoReferral Program page.
- Download a copy of the neoReferral form, complete it and e-mail it to neoreferral@neopost.com.
- Make a referral by calling 1 (888) 268-5402, our toll-free neoReferral telephone hotline.
- Download a copy of the neoReferral form, complete it and mail it to :
Neopost USA
Attention: Customer Referral Program
1335 Valwood Parkway, Suite 111
Carrollton, TX 75006
Q: What is the notification process?A: Your referral will be reviewed and sent on to a Neopost USA Sales professional. You will become eligible for your reward after your referral turns into a verified, booked sale. At that time, you will receive a thank you e-mail containing the details of your referral and your reward options. The timeline will be approximately 12 months.
Q: What are my reward options? A: Customers whose referrals turn into verified, booked sales may choose among three reward choices:
- $50 Gift Card (W9 required)
- $75 Charitable Donation (W9 required)
- $50 Worth of Supplies (no W9 required)
The new customer you refer will receive $50 worth of supplies.
Q: Where can I get more details? A: Send an e-mail to
neoreferral@neopost.com or call 1 (888) 268-5402.