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FAQ - Billing and Invoices

Neopost USA Rental Invoices:

MailFinance Leasing Invoices:

To view highlights on the changes to your MailFinance statement, please click here.


Q: I just received my equipment rental invoice and the price has increased. Why?
A: When your current contract period expires, your Neopost account automatically goes into a yearly renewal period that is billed based upon usage. This price depends upon the type of equipment you are renting and the amount of postage that you use. If you need further assistance, please contact us.

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Q: What is your cancellation policy?
A: This will depend on the lease or rental agreement that was signed at the time of the sale.

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Q: Can I pay for my rental, rate change and maintenance invoices online?
A: Yes. For your convenience, you can view and pay your invoices online by logging on to your myNeopost account at to www.neopostinc.com/myneopost.

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Q: Can I pay for my invoice with a credit card?
A: Yes, you may pay online or by phone using your credit card. We accept Visa, MasterCard and American Express.

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Q: I don’t have a myNeopost account. What do I need to enroll?
A:

To register for your myNeopost account, follow these simple steps:

  • Go to www.neopostinc.com/myneopost and click on the "Not registered yet?" link.
  • You will be asked to provide the following secure account information to complete your registration:
    • Meter Serial Number – Run a "zero value" envelope. The serial number appears on the indicia (meter imprint) after all letters in the sequence.
    • Postage Account Number – Your Postage (POC) account number appears in two locations: on the documentation you received with your equipment and on your Neopost postage statement.
    • Customer and Invoice Number – These account numbers appear on your Neopost USA invoice. The Customer Number will be the series of numbers before the dash.
    • Complete the registration form. The information requested in red is required, Click "Register".

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    Q: I still have questions. Where can I get answers?
    A: For further information, please use the Contact Us link or call Neopost USA Customer Service at 1.800.636.7678.

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    MailFinance Leasing Invoices:

    Q:  I just received my MailFinance statement and it looks different. Why?
    A: MailFinance has changed the way we present our billings to provide you, our customer, with a full view of recent activity on your account, including current payments and any amount that remains outstanding from previous invoices.

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    Q:  Why does my invoice have a previous balance?
    A: If your account is reflecting a previous balance, MailFinance did not receive your payment prior to your current statement billing.

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    Q.  Will my billing cycle remain the same?
    A.  Yes, there are no changes to your current billing cycle.

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    Q: Where can I get my previous invoices?
    A: Your current invoice is available through myNeopost.  >

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    Q.  My statement has a past due amount. How can I see when it was due?
    A.  The details of any past due amounts will be found on the last page of your statement summary. 

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    Q.  If I have an adjustment posted, can I see which invoice it applied to?
    A.  Yes. Invoice payments and adjustments will be broken out at the invoice level.

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    Q.  Did my payment address change?
    A.  No, your payment address has not changed.

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    Q.  Can I pay my MailFinance invoice online?
    A.  Not at this time. However, recurring ACH or Credit Card billing options are available. For further information, please use the Contact Us link on www.NeopostUSA.com or call Neopost USA Customer Service at 1.800.636.7678.

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    Q.  Can I pay for my invoice electronically?
    A. Yes, recurring ACH or Credit Card billing options are available. For further information, please use the Contact Us link on www.NeopostUSA.com or call Neopost USA Customer Service at 1.800.636.7678.

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    Q.  Previously, I was able to get a copy of my invoice online that reflected any payments or adjustments. Did this change?
    A.  Yes.  Copies of your statements can be requested through myNeopost, however they will be copies of the original statement for that period.  Your account on myNeopost will reflect any adjustments made to your current statement.

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    Q.  Why didn't my payment apply to the invoice number listed on my remittance slip?
    A.  If you submitted a payment for less than the total amount due, then your payment will be applied to the oldest invoice(s) first.

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    Q.  How will short or over payments be applied?
    A.  If you submitted a payment for less than the total amount due, then your payment will be applied to the oldest invoice(s) first and the remaining balance will appear as past due on your next statement. If you submitted a payment in excess of the total amount due, the money will be placed on account to be applied on the next available invoice billing.

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    Q.  Will any credits or adjustments automatically be applied to any new charges?
    A. Credits and adjustments will be applied to unpaid balances. In the event of a zero balance, customer will be issued a refund check for the credit due.

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    Q.  I don't have a myNeopost account. What do I need to enroll?
    A.  To register for your myNeopost account, follow these simple steps:
    1. Go to www.neopostinc.com/myneopost and click on the "Not registered yet?" link.
    2. You will be asked to provide the following secure account information to complete your registration:
      • Meter Serial Number – Run a "zero value" envelope. The serial number appears on the indicia (meter imprint) after all letters in the sequence.
      • Postage Account Number – Your Postage (POC) account number appears in two locations: on the documentation you received with your equipment and on your Neopost postage statement.        
      • Customer and Invoice Number – These account numbers appear on your Neopost USA invoice. The Customer Number will be the series of numbers before the dash.                
      • Complete the registration form. The information requested in red is required, Click "Register."

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      Q.  I still have questions. Where can I get answers?
      A. For further information, please use the Contact Us link on www.NeopostUSA.com or call Neopost USA Customer Service at 1.800.636.7678.

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