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Rate Change

USPS Rate Change

FAQ

Q: Why should I update my postal rates?
A: If you rely on a Neopost or Hasler scale or mailing machine to weigh and rate your mail, you must update the rate software so that the equipment will automatically calculate and meter the correct postage when the United States Post Office changes its rates and prices. Your Neopost mailing equipment works best, saves you money, and keeps you compliant with USPS regulations when rate tables are up-to-date. Correct, accurate rating eliminates the needless overpayment of postage and the return of mail with short-paid postage.

Q: What is a rate update?
A: A rate update is an update to the rate table software in your mailing equipment. The rate table in your mailing equipment stores the correct postage and fee for every combination of postal product, Extra Service, weight and ZIP Code Zone supported by your equipment. Your mailing equipment references the updated rate table in order to calculate the correct postage and fees.

Q: How is the rate table software in my mailing equipment updated?
A: All IS-, IN-and IM-series mailing machines must connect to our online server to electronically download rate updates. Rates may be downloaded into the mailing machine in advance of the effective rate change date because the mailing machine can store both a current and future rate table.

Online-Connected Mailing Machines

Neopost

Hasler

IS-280
IS-330
IS-350
IS-420
IS-430
IS-440
IS-440PLUS
IS-460
IS-480
IS-490
IS-5000
IS-5500
IS-6000
IN-360
IN-600
IN-700
IN-750
IM280
IM330
IM350
IM420
IM430
IM440
IM440PLUS
IM460
IM480
IM490
IM5000
IM5500
IM6000
IN360
IN600
IN700
IN750

Some IJ- and WJ-series mailing machines are also capable of connecting to our online server to electronically download rate updates in addition to accepting smartcard rate updates. Rates may be downloaded into the mailing machine in advance of the effective rate change date because the mailing machine memory can store both a current and future rate table.

Online-Connected IJ and WJ Mailing Machines

Neopost

Hasler

IJ-70
IJ-80
IJ-90
IJ-110
WJ150
WJ185
WJ220
WJ250

Most IJ- and WJ-series mailing machines require insertion of a smartcard in the mailing machine base to load the new rate table software. Weighing platforms that connect to mailing machine bases do not require separate rate updates. Smartcard updates to the mailing machine may be performed prior to the effective rate change date because the mailing machine memory can store both a current and future rate table.


IJ and WJ Mailing Machine
Neopost Hasler
IJ-35
IJ-40
IJ-45
IJ-50
IJ-60
IJ-65
IJ-75
IJ-85
IJ-70
IJ-80
IJ-90
IJ-110
WJ60
WJ65
WJ90
WJ95
WJ110
WJ135
WJ185
WJ215
WJ150
WJ185
WJ220
WJ250

Freestanding scales require installation of a ratepak rate chip in order to rate a mailpiece. Because freestanding scales only support current rates, a ratepak should not be installed until the new rates take effect.
Standalone Scales

Neopost

Hasler

SE-37 5 lb. scale
SE-57 10 lb. scale
SE-67 30 lb. scale
ST-77 70 lb. scale
SM26W 5 lb platform
WJS5 5 lb. scale
WJS10 10 lb. scale
WJS20 20 lb. scale
WJS70 70 lb. scale

Q: When does the next USPS Rate Change take effect?

A: The Post Office will implement new change prices on Sunday, September 7, 2014.

Q: Which Postal Service prices will change on September 7?
A: The United States Postal Service will change prices for some of its Priority Mail prices on Sunday, September 7. While the overall average price increase for customers paying the retail counter rate is 1.7 percent, customers mailing at the Commercial Base rate will benefit from an average price decrease of 0.9 percent.

Q: What is the best source for comprehensive information about the USPS price changes?
A: Customers may log in to the USPS postal explorer web site at http://pe.usps.com. Publication 123 – DMM Notice 123 – is considered the definitive reference guide to Postal Service rates.

Q: Which Neopost-brand and Hasler-brand mailing machines are approved to use discounted Commercial Base Prices for Priority Mail and Priority Mail Express?
A: Commercial and government customers with Neopost IS- and IN-series mailing machines or Hasler IM- and IN-series mailing machines that connect to our online server are approved by the United States Postal Service to extend Commercial Base Pricing discounts for qualifying postal products. Such mailing machines automatically apply the Commercial Base Pricing discount.

Online-Connected Mailing Machines with
Commercial Base Prices
Neopost Hasler
IS-280
IS-330
IS-350
IS-420
IS-430
IS-440
IS-440PLUS
IS-460
IS-480
IS-490
IS-5000
IS-5500
IS-6000
IN-360
IN-600
IN-700
IN-750
IM280
IM330
IM350
IM420
IM430
IM440
IM440PLUS
IM460
IM480
IM490
IM5000
IM5500
IM6000
IN360
IN600
IN700
IN750


Q: I am covered by a Rate Change Protection (RCP) contract. What do I do if I did not receive my September 2014 rate update?
A: If you did not receive your January 2014 rate update, please contact Customer Service at 1-800-NEOPOST (636-7678) for assistance. Representatives are available Monday through Friday between the hours of 7:00 A.M. to 7:00 P.M. Central Time.

Q: My mailing machine is covered by Online Rate Protection. How do I download the new rates into my mailing machine?
A: You may now download your September 2014 rate update into your IS/IM-Series or online-enabled IJ/WJ-Series mailing machine. There is no need to schedule a visit by a service technician. Simply connect your mailing machine and download the rates by going to the ONLINE SERVICES menu on your mailing machine and placing a GENERIC CALL to our server. The download will take no more than three minutes if you are downloading the update into a mailing machine that is connecting by modem (and only seconds if connecting by LAN). After download, the mailing machine will automatically switch over to the new rates.

Q: What is Rate Change Protection (RCP)?
A: An annual Rate Change Protection (RCP) contract covers the cost of purchasing an individual update each time the Postal Service implements a price increase. The cost of the annual contract is substantially lower than the cost of buying updates for your equipment separately and coverage ensures automatic shipment and on-time delivery of the new rates.

Q: How do I install or download my rate update?
A: Your update will be accompanied by installation instructions. You may obtain more detailed instructions for updating the rates in your equipment by clicking here. Each of our Rate Change telephone agents are trained to assist and you may also contact a Service and Repair team technician for live assistance by selecting the Repair menu prompt at 1-800-NEOPOST (636-7678). Repair representatives are available Monday through Friday between the hours of 7:00 A.M. to 7:00 P.M. Central Time. Please note that you will need to have your customer account number available in order to expedite contact with our Repair telephone-support team.

Q: To what address should I return my out-of-date rate update?
A: You can do your part for the environment. Please recycle your rate updates wherever possible. A pre-paid, self-addressed envelope is included with your shipped update. If your return envelope is missing, please send your obsolete rate update to:
Neopost USA Inc. Rate Return
P.O. Box 1183
4650 Hickory Hill Rd.
Memphis , TN 38141-6815

Q: I need to send a Purchase Order for my update. What do I do?
A: If our records indicate your company needs to issue a purchase order before accepting products or services, you will automatically receive a letter from us. The letter will ask you to mail us your purchase order so that we can process and ship your order for a rate update. If you fail to receive your letter, please contact Customer Service at 1.800.NEOPOST (1.800.636.7678). Representatives are available Monday through Friday between the hours of 7 a.m. and 7 p.m. Central Time.

Q: How do I qualify for Pre-sort rates?
A: Qualifying minimums and participation requirements are listed in the Quick Service Guide 230d section of the USPS postal explorer web site at http://pe.usps.com/. This section provides information that mailers will help mailers understand whether their volume of commercial letters and postcards qualify for First-Class Mail automation discounts.

Q: What is Shape-Based Pricing?
A: The Postal Service introduced a shape-based classification system for First-Class Mail and packages in 2007 to align prices with its costs of processing mail, particularly mail and packages that require manual sorting and handling. Postage is determined by whether the mail piece conforms to shape and content guidelines in addition to weight. Cards, letters, flats and packages that fail to conform to the minimum or maximum dimensional classifications are subject to increased rates and additional surcharges.

Postcards Letters Large Flat Envelopes
Min length 5" 5" 11 1/2"
Max length 6" 11 1/2" 15"
Min height 3 1/2" 3 1/2" 6 1/8"
Max height 4 1/4" 6 1/8" 12"
Min thickness 0.007" 0.007" 0.007"
Max thickness 0.016" 1/4" 3/4"
Max weight 3.5 ounces 13 ounces
  • A postcard that exceeds any of the dimensions above will be classified as a letter.
  • A letter that exceeds any of the letter dimensions above will be classified and priced as a large envelope (flat).
  • A large, flat envelope that exceeds any of the dimensions above will be classified and priced as a package.
  • First-Class Mail letter-size pieces weighing more than 3.5 ounces pay flat-size prices.
  • Any piece that exceeds 13 ounces in weight is classified and priced as Priority Mail.
  • Mail pieces may be subject to non-machinable surcharges or additional postage if:
    • a letter-sized piece has an aspect ratio (length divided by height) of less than 1.3 or more than 2.5
    • the contents of a flat-sized mail piece causes variations in thickness of more than 1/4 inch (e.g. loose items)
    • a piece is too small or too rigid
    • items are irregular shapes (square envelopes or tubes)

The following terms are protected trademarks of the United States Postal Service: United States Postal Service®, U.S. Postal Service®, USPS®, Postal Service™, Post Office™, U.S. Mail™, First-Class™, First-Class Mail®, First-Class Mail International™, Standard Mail®, Parcel Post®, Parcel Select®, Certified Mail™, Delivery Confirmation™, Signature Confirmation™, Registered Mail™, Priority Mail® , Priority Mail Express® , Commercial Base®, Commercial Plus®, CASS™, CASS Certified™, Confirm®, DMM®, Intelligent Mail®, IM™, IMb™, IMpb™, Click-N-Ship®, usps.com®, ZIP Code™ and ZIP+4®. United Parcel Service® and UPS® are protected trademarks of the United Parcel Services of America, Inc. FedEx® is a protected trademark of the FedEx Corporation.

USPS® Rate Update

New Priority Mail rates effective September 7.

Order USPS Rate CHange Update