If you have administrative or technical questions concerning the rate change you can contact Neopost as described below.
If you find that you need to call, please try to have as much of the following information as possible available when our operator answers. We can still help you without these, but it may take a little longer.
-
Product model number
-
RATE-PAK® serial number
-
Neopost customer number
Rate Change Customer Service (Rate Change / Billing Questions) Technical Services (Rate Change Installation / Equipment Questions) *NOTE: Faxes and e-mail can be sent to us 24/7. They will be read and acted on during business hours – usually that will coincide with the phone hours listed above for each department.