Support > Rate Change Support

Rate Change Support

Rate Change Hotline: 1-800-446-6027

If you have administrative or technical questions concerning the rate change you can contact Neopost as described below.

» Click here to submit a service request electronically.

If you find that you need to call, please try to have as much of the following information as possible available when our operator answers. We can still help you without these, but it may take a little longer.

    • Product model number
    • RATE-PAK® serial number
    • Neopost customer number


Rate Change Customer Service (Rate Change / Billing Questions)
Monday to Friday: 7:00 AM to 7:00PM (Central Time)
Phone: 1-800-NEOPOST (636-7678)
Fax: 203-301-2620
Email: NeopostRateChange@neopost.com

Technical Services (Rate Change Installation / Equipment Questions)
Monday to Friday: 7:00 AM to 7:00PM (Central Time)
Phone: 1-800-NEOPOST (636-7678)
Fax: 972-241-9355
Email: support@neopost.com

*NOTE: Faxes and e-mail can be sent to us 24/7. They will be read and acted on during business hours — usually that will coincide with the phone hours listed above for each department.

If you aren't sure if your question is "Technical" or not, please call Customer Service first - they can re-route you to Technical Support later if necessary.